Insurance Claims · Device Assessment
Fast, accurate assessments.
From claim to solution - quickly.
iTrn brings enterprise-grade technical expertise to every insurance claim assessment — whether it’s a single laptop or an entire office’s worth of equipment. Our detailed, photo-documented reports give insurers exactly what they need, and our repair-or-replace recommendations are built on real diagnostic findings, not guesswork. Proudly serving Gauteng businesses and individuals
48hr
Avg. turnaround
6+
Device types covered
JHB
Based in Johannesburg
Insurer-ready reports
Accepted by major insurers
Rapid turnaround
Most done within 48 hours
Certified assessors
Expert IT technicians
How it works
From damaged device to settled claim
Our streamlined 4-step process gets your insurer everything they need — with zero back-and-forth delays.
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Log your claim
Contact us with your device details and insurer reference number. We'll confirm receipt within a few hours.
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Physical assessment
Our certified technicians perform a thorough inspection — physical damage, internal components, data integrity and fault diagnosis.
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Detailed damage report
You receive a comprehensive, insurer-ready written report with photos, fault descriptions, and a clear repair vs. replacement recommendation.
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Repair or replace
If repair is viable, we can carry it out on-site. If replacement is recommended, we supply equivalent units from our stock.
what we assess
All your IT equipment, covered
Laptops
All major brands
Desktops
All form factors
Routers
Home & Business
Switches
Managed & Unmanaged
Printers
Injet, Laser & MFP
Servers & NAS
On request
common questions
Frequently asked
No — you can contact us as soon as the device is damaged. We’ll work with you and your insurer from the start and can help with the documentation process.
Most assessments are completed within 24–48 hours of receiving the device. Complex or multi-device assessments may take slightly longer, but we’ll always keep you updated.
We’ll clearly state this in the damage report with supporting evidence for your insurer. We also carry replacement stock and can supply a like-for-like unit where available.
We primarily work from our Johannesburg premises, but on-site assessments can be arranged for business clients or large-volume claims. Contact us to discuss your needs.
Ready to get your claim moving?
Contact our team today and we’ll have your device assessed and your insurer notified — fast.